Treating customers fairly and doing the right things to support them are fundamental to what leading organisations do well. With increased focus on the vulnerable customer community by regulators the media, getting it wrong can have substantial impacts on an organisation.
We are a business services group providing specialist management consultancy, training, analytics and executive search. We’re joined by a shared ethos, of doing the right thing for our clients, and a shared focus on the customer experience and how to improve it – with the end goal of increasing value for our clients.
Many of our people are industry practitioners who have spent most of their careers in the roles that our clients often hold. Others bring specialist skills, honed in diverse sectors and on successful projects for organisations across the globe.
We are proudly independent and inspired by innovation and change.
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Our specialists have experience in advising on the service strategies and transformation for over half of the top 30 brands rated for customer service in the UK
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